Appointment Policy
To keep our schedule running smoothly and to ensure each patient receives the care and attention they need, we kindly ask that you arrive on time or a few minutes early to your appointment. Arriving more than 10 minutes late may necessitate rescheduling of your appointment.
Cancellation/No Show Policy
Cancelation of scheduled consultations, facials, or procedures must be done 24 hours in advance. Failure to give a 24 hour notice will result in a No Show/No Call fee of $100. If you have multiple appointments scheduled, you will be charged for each missed appointment. This policy is non-negotiable and non-refundable. We will charge the credit card on file for this fee and it must be paid in full before any additional services will be provided. We appreciate your understanding as this allows us to fill our schedules effectively and provide excellent service to all clients.
If a client no shows appointments 3 times, they will be asked to pay in full for future services at the time of booking. The prepaid amount is non-refundable if this appointment is then cancelled late or no-showed.
By scheduling an appointment you agree to abide by our cancellation and No Show policy.
Refund Policy
We do not offer refunds for any services rendered. Aesthetics results may be variable from person to person, and while we strive to achieve the desired outcome, it cannot be guaranteed. Patients are responsible for additional treatments to achieve desired results.
Retail Products
We do not offer refunds on any products purchased. If the product is found to be defective, it may be exchanged for the same product within 1 week of purchase.
We do not offer refunds on any gift certificates. Gift certificates are valid for 1 year from the purchase date.
Children Policy
We love babies and children, however, if you feel that your child may disrupt the relaxing environment for our clients we prefer that you make child care arrangements prior to your appointment. This also ensures the safety of your children during services.
Pet Policy
If your pet is not a documented service animal we request that you leave them at home. If you arrive with a pet that is not a service animal you will be asked to remove them from our healthcare facility.